Customer Service Advisor

We have an exciting opportunity for someone to join our expanding customer service team. You will be the first point of contact to our customers answering queries, generating sales, policy amendments and other office-based duties.,

• You need to deliver a great customer service to our customers in every interaction.


• Handle customer enquiries both over the phone and by email within agreed internal service levels.


• Manage and resolve customer complaints.


• Provide customers with product and service information highlighting features and benefits that will support the customer's requirements.


• Ensure all customer information held on the system is accurate and kept up to date.


• Identify and escalate priority issues, risks or breaches to a senior member of the team or your Team Manager straight away.


• Route calls to appropriate resource.


• Follow up customer calls where necessary and when you have agreed to do so.


• Document all call information according to standard operating procedures.


• Good understanding of all IT applications to provide a good level of customer service.


• Know our business vision & values and adhere to them within your role.


• Take control and manage your own performance and self-development ensuring continuous improvements are identified and discussed with your Team Manager


• Ensure FCA requirements and product knowledge are always kept up to date.


• Use of scripts to ensure the correct regulatory information is provided on all occasions and in line with our internal quality checks.


• Deliver a simple, efficient and straightforward customer experience with a high level of attention to detail and accuracy.
  
  Are you a bubbly, upbeat individual who enjoys talking to people? Do you have a passion for helping customers with enquiries and looking to join a growing company with customers at the heart of everything they do? We may have just the role for you., GCSE Maths and English at Grade C/Level 4 or equivalent.


• Verbal and written communication skills and establishing customer rapport.


• Learn and retain product information.


• Effective listening skills.


• Problem solving and objection handling.


• Customer service orientation.


• Organizational skills to be able to manage own workload.


• Attention to detail which is applied to dealing with all customer enquiries.


• Adaptability


• Working as part of a team but also using your own initiative when required.


• Confident and articulate.


• Previous insurance experience is a plus but not essential.
  
  Bspoke Lifestyle is part of the Bspoke Group. We are a specialist provider of insurance products to the leisure sector.


Our vision is to offer niche products through multiple distribution channels, whilst maintaining our specialist trademark. This includes Compass Insurance, renowned as expert providers of insurance to the holiday caravan and residential home parks industries., This is an exciting and varied role, providing the chosen applicant the opportunity to become an integral part of the Bspoke Lifestyle team.

We live by our company values and with the help of our social committee, we organise regular events providing a fun, supportive environment and listen to what our staff need from their working lives.

7 Great Western Road, Pullman Court, Gloucester GL1
Hybrid work
£21,840 a year - Permanent, Full-time