Customer Liaison Clerk

The Customer Liaison Clerk will process customer orders and enquiries, ensuring products, prices and delivery requirements have been considered in accordance with both customer and company requirements.,

• Responsible for processing of orders following the procedure and guidance from the Sales Office Manager and Commercial Manager.


• To issue Order Acknowledgements to customers as outlined in a timely manner.


• Accountable for filing documents in line with departmental procedure to enable full traceability of all orders received.


• Assisting and resolving customer order related enquiries by telephone and email.


• Following pricing guidelines for all quotations/enquiries and orders in line with the prevailing Company policy.


• Updating of customer portals online with scheduled delivery dates and further information as required.


• Responsible for handling customer complaints, raising returns requests and requesting credit notes where appropriate.


• To generate ad-hoc reports as may be required from time to time.


• Responsible for carrying out all other associated tasks to ensure the effective and efficient running of the commercial department.
  
  GCSE or equivalent in English and Math.


• Customer service training (desirable).


Skills required:

• Excellent IT skills, including Microsoft Office specifically Excel, Word and Outlook


• Proven customer service skills


• Excellent communication skills (verbal and written); demonstration of ability to communicate effectively with customers and staff at all levels


• Ability to work autonomously, using own initiative, managing oneself and workload


• Good time management skills with the ability to multi-task


• Analytical


• Accurate


Experience/Knowledge required:

• Proven sales order processing or data entry experience


• Experience within a Customer service / Manufacturing / Engineering environment (desirable)


• Knowledge of EFACS system or similar ERP system (desirable), Rochester: reliably commute or plan to relocate before starting work (preferred)


Education:

• GCSE or equivalent (preferred)


Experience:

• Customer service: 1 year (preferred)


Licence/Certification:

• Driving Licence (preferred)
  
  We are a manufacturing organisation that designs and manufactures a wide range of electrical distribution equipment that is used throughout the electrical distribution and supply industry. Our products are used across the globe by a number of electricity supply utilities, satisfying their demanding requirements on many varied network designs and in wide ranging climatic conditions.
  
  Discretionary Bonus Scheme


• 25 days holiday, plus bank holidays. Increasing to 27 days after completion of 5 continuous years' service


• Pension Scheme