Control Room Operator

indigo at The O2 is a hidden gem in The O2 (sometimes known as The O2's little sister!) With a capacity of 2,800 it is a perfect venue for music, comedy, TV recordings and corporate events. It is the place of choice for many stars for their after-show parties, or top comedians that like a more intimate experience with their fans.
We are looking for Control Room Operators to operate an effective and efficient control room range of duties and services.
You will:
+ Manage alarm response, CCTV monitoring, communication, life safety systems monitoring and response, access and egress control.
+ Communicate, liaise and operate closely as appropriate with the other departments and bodies including the Site Security Team, the Entertainment District & ICON Management Team, Peninsula Square Operations Team, the Venues Management Team, the Parking Management team, Contractors, Partners, Tenants, Emergency Services, Law Enforcement Departments, Local Government and Transport Services
+ Support the delivery of the Standard Operating Procedures and Site Wide Emergency Management Plan in conjunction with the appropriate authorities and colleagues
+ Ensure you comply with the control room operational security standards and the relevant Data Protection and Human Rights requirements.
We're looking for SIA CCTV Operators, who have worked in a control room and have radio and telephone communications experience. You'll have worked in customer service environment always maintaining the highest standards of customer care.
Thriving in a very busy environment and maintaining patience and empathy even when working under pressure; you'll be a team player with a flexible and positive attitude to work.
With excellent communication skills and the ability to build good internal and external relationships; you'll have good computer literacy, including all Microsoft Office applications and be able to grasp new systems.
You'll want to raise the bar in this role, be solutions focussed and look for ways to maximise efficiency. We encourage new ideas and innovation. We'll give you all the training in our systems, policies, and procedures so that you'll be set up for success.
Where: You'll be based at our Indigo venue which is in The O2 and a short walk from North Greenwich tube and bus station.
Important Information:
This is an events-based role. Shifts are 7 hours long (Evenings 17:00-00:00). There may be extended hours if after parties take place after the event, or if shows start earlier in the day.
So why apply?
AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Want to know what it's like to work at AEG? Click here: https://aegeurope.com/life-at-aeg/
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.