Community Tech Responder

Are you interested in combining your love of caring for others and technology?
Be a part of the next phase of support. Technology Enabled Care!

In this role, you will respond to people's needs and proactively provide safe and positive support in all aspects of daily living, ensuring physical, emotional and social needs are met in accordance with their support plans so people dare to reach their goals and aspirations as independently as possible.

You will deliver remote and in person, life enhancing support in line with the organisations Technology Enabled Care strategy and service model.
You will work within a team of responders to monitor alerts and support requests to ensure that all the needs of the people we support are met within a comprehensive and robust framework.

You will also:

• Help the people we support embrace technology as part of their daily lives.


• Identify risks to customer service and safety, escalating any concerns to a line manager.


• To ensure the quality, efficiency and compliance of all support activity including that delivered from a remote location to support the delivery of the best outcomes for individuals.


• Answering calls within agreed SLA times and ensure care records are updated accordingly after every interaction.


• Provide the best care and support possible, in accordance with a person's support needs and create personalised support plans using specialist knowledge, gaining input from other care professionals, so that peoples holistic needs are supported.


• Establish meaningful relationships with the people we support and their loved ones, to truly understand their needs, and ensure they feel engaged, involved and fulfilled.


• Work autonomously to deliver both proactive and reactive supports, keeping people safe and well and helping to develop their independence in accordance with all regulatory guidance and governance.


• Highlight own learning and performance needs (particularly in specialist areas), always striving to be the best you can be, and encouraging those around you to do the same.
  
  Must be a driver and hold a full UK licence.


• Experience of getting to know people individually and ensuring their needs are met in a way that is caring, kind and respectful.


• Experience of working independently.


• Understanding of person centred support.


• Proven track record of working in a health or social care setting.

Desirable Skills, Qualifications and Experience:

• Role specific learning as defined by the service or individual's requirements (eg. Medication competency, mental health awareness, mental health first-aid)


• Experience of working in complex care within a social or health care setting.


• Working with people supported who present behaviours that require intensive support planning and management to ensure their safety and quality of life at all times.


• Previous experience of working across multiple locations.