Clinical Administrator

The Care Coordinator responsibilities include but are not limited to the following: Managing all processes relating to Multi-Disciplinary Team activities i.e., coordinate meetings, administrate and record all decisions/actions as appropriate and maintain database register Management of all processes relating to PCN e.g., projects, communication, targets, IT (Ardens Manager & Care Navigator templates), staff HR, and meetings Management of all patient services relating to job role Preparing agendas for and chairing meetings relevant to team/job role Managing all zero tolerance communications and actions with/to patients and external agencies as appropriate e.g., removal from patient list Administration and reporting on IIF targets - tracking & sharing with wider team all aspects of targets set. Maintenance of processes, coordination of practice response and liaison with PCN as required Management of all processes relating to all significant events, complaints, concerns, and compliments
including full and proper investigation, response, escalation, recording and sharing as appropriate Full administrative support for all safeguarding processes including (but not limited to): o Communication with all involved parties e.g., Safeguarding Team, MASH o Clinical record data entry o Clinical System reporting o Contribution to policy, protocol, and template developments o Attend meetings relating to this role All staff are required to: Initiate contact with and respond to requests from patients, team members and external agencies as appropriate to their job role Maintain a clean, tidy, and effective working area Contribute to public health campaigns (e.g., flu clinics) through advice or direct care Support new members of staff on an as required basis Any additional work reasonably requested by GP Partners and/or Senior Management