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Client Care Coordinator

Linnaeus

Client Care Coordinator

£24045

Linnaeus, Ramsey, Cambridgeshire

  • Part time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 16 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: d1342548b2864a02a71dddfad353ac00

Full Job Description

If so, we would love you to join our fantastic front-of-house team as our new Client Care Coordinator!

At Cromwell Vets we pride ourselves on our excellent standards for patient and client care and rely on our client co-ordinators to help promote this.

Your role and responsibilities

  • Answering the phone in a polite and friendly manner, dealing with any enquiries and booking appropriate appointments, using our in-house system.

  • Managing the diaries effectively and ensure the smooth running of vets and nurses consults.

  • Helping to assist with administrative duties including answering email enquiries and online booking requests.

  • Taking payments over the phone.

  • Transferring calls to the appropriate person.

  • Have a clear speaking voice and be empathetic and sensitive at certain situations.

  • Have a full clean driving license.

    Previous Customer facing experience

  • Strong administration and organisation skills

  • Confident using the telephone

  • Reception or Client Care experience

  • Cash handling and till operation

  • Previous experience of working in a veterinary/doctors surgery (Desirable)

  • IT skills - confident in the use of Word, Excel and Outlook as a minimum

    Established over 100 years ago, Cromwell Vets offer primary care services for small animals within the county of Cambridgeshire.


    • We provide a comprehensive diagnostics service as well as a 24-hour emergency care service that is available 365 day of the year to care of our patients at any time.

    Our team is immensely proud of their work and keeping up with the heritage of caring for Cambridgeshire's loveable pets.

  • 5 weeks holiday plus bank holidays and Birthday Leave

  • Career progression opportunities

  • Staff discount schemes

  • Life Assurance

  • Enhanced sickness pay

  • Enhanced equal family leave

  • E-car salary sacrifice scheme

  • Employer contribution pension scheme

  • Wellness program including:

  • Employee assistance program

  • Eyecare voucher scheme

  • Free annual Flu jab

  • Cycle to work scheme

  • Recruitment referral reward scheme