Call Handler

We are seeking a dedicated Call handler Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls and contacting leads from lead generation sites
Duties:

• Answer incoming calls and respond to customer inquiries


• Provide information about call out fees and services


• Resolve customer complaints with patience and professionalism


• Process leads, forms, and applications


• Maintain customer records by updating account information


• Contact new leads at a fast pace on sites such as, Bark, Checkatrade, Rated people ect - Training will be provided by the company owner.


• Following up

Existing pending quotes.

• Booking in new jobs and sending them to engineers on call.


• Replying to emails from customers and liaising with the company director.
  
  Excellent communication skills to effectively interact with customers


• Proficient in phone etiquette to provide courteous service


• Strong command of English; additional


• Ability to analyze situations and provide appropriate solutions


• Multilingual or bilingual proficiency is advantageous


• Experience in upselling products or services is beneficial


• Proficient in data entry to accurately record customer information
  
  This position offers a competitive salary, opportunities for growth, and a supportive work environment. If you have the required skills and enjoy assisting customers over the phone, we would love to hear from you. Apply now to join a small up and coming company., Bonus on performance - commission possible on top of wage