Allocations Manager

Reports to the Head of Allocations & Choice Homes UK
Management responsibility for: 6 Lettings Officers

To ensure the service is efficiently progressing property allocations key-to-key within stipulated performance time frames whilst making every conceivable effort to ensure effective liaison with key colleagues and departments around works completions dates and voids availability in order that the team can meet the needs of those living in overcrowded, insecure or inadequate housing.. Ensuring a fair service delivery so that those most in need of social and Council housing are bidding for, and moving into, properties that suit their needs.

To make sure Officers are receiving the support and development necessary to correctly and efficiently progress property allocations including the verification process, advertisements, organising viewings, management of refusals, processing special schemes nominations, processing decants and processing under-occupation transfers.

Ensuring Officers make decisions in accordance with the appropriate legislation and Government Codes whilst ensuring the local authority's allocation policy is adhered to.

The post holder must be innovative, dynamic and solutions focused to put into place practices to ensure the efficient allocation of properties to maximise yield including adequate acknowledgements to applicants regarding any updates or status changes with their cases.

In addition to this the post holder when appropriate will be required to develop, design and implement new operating environments to develop the wider Lettings Agency taking a joined up approach with the voids and temporary accommodation teams (and the homelessness prevention and advice team when required).

Along with a comprehensive knowledge of the relevant legislation relating to the housing register and the allocation scheme you will bring knowledge of relevant case law and a comprehensive understanding of the housing and support needs of vulnerable applicants such as those with medical conditions or those fleeing domestic abuse.

You will possess experience of delivering a high quality housing service in a related area for a large local authority or comparable organisation - bringing a full understanding of the housing issues facing a high demand service and leading a team through periods of change, ensuring adequate training and benefits realisation.

Experience of leading, motivating and managing services with multi-disciplinary teams to achieve significant, sustainable improvements and positive outcomes through internal and external partnerships, with a significant emphasis on performance management.

Understanding of the challenges faced working in a political environment, with demonstrable evidence of managing such demands.

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.