Adminstrator

To be responsible for undertaking Summarising of medical records, processing the surgeries medical reports and medical record management which includes deductions, scanning and coding of a patients medical records. The successful candidate will be processing of information and assisting patients as required. To act as the central point of contact for patients in regards to medical records and reports.

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

The following are the core responsibilities of the patient services team . There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

· Monitoring and taking action of the summarising of our patients medical records.

· Process medical reports - both private and NHS related i.e. SAR, insurance / solicitors letters and DVLA

· Initiating contact with and responding to, requests from patients, team members and external agencies in regards to your adminstrational role.

· Photocopy documentation as required

· Input data into the patient's healthcare records

· Manage all queries as necessary in an efficient manner

· Carry out system searches as requested

· Maintain a clean, tidy, effective working area at all times

· Monitor and maintain the medical records and the deduction processes.

In addition to the primary responsibilities, you may be requested to:

• Partake in audits as directed by the practice manager


• Support administrative staff, providing cover during staff absences


• Action incoming emails when necessary


• Scanning of patient related documentation and attaching scanned documents to patient's healthcare records, Scanning patients records for an electronic copy.


Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995,

Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The

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Larksfield and Arlesey Medical Practice responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Practice Manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training co-ordinators as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure., This job description is intended to provide an outline of the key tasks and responsibilities.
There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account developments within the role.

OUR COMMITMENT TO YOU:

• We will provide a supportive learning environment


• We will help you set out and revise specific educational goals


• We will ensure appropriate clinical supervision


• You will receive regular appraisals
  
  Experience of working with the general public


Experience of administrative duties

Experience of working in a health care setting

Excellent communication skills (written and oral)
• 
  
  Strong IT skills
  
  Clear, polite telephone manner
  
  Competent in the use of Office and Outlook
  
  Effective time management (Planning & Organising)
  
  Ability to work as a team member and autonomously
  
  Good interpersonal skills
  
  Problem solving & analytical skills
  
  Ability to follow policy and procedure
  
  Polite and confident
  
  Flexible and cooperative
  
  Motivated
  
  Forward thinker
  
  High levels of integrity and loyalty
  
  Sensitive and empathetic in distressing situations
  
  Ability to work under pressure
  
  Flexibility to work hours
  
  Disclosure Barring Service (DBS) check
  
  Systmone experience is preferable.
  
  Summarising experience - Data entry.