Administrator

The Administrator is responsible for providing effective admin support to teams and colleagues across Cranstoun Birmingham services, so the organisation can work well and do well.

As part of an admin team, you'll need to be a team player as well as being able to work on your own initiative. You'll need excellent communication skills as you'll be providing a welcoming and informative front of house and telephone service to all our customers. You'll also be supporting and coaching colleagues across our services with IT and administration queries.

You'll need to have good writing and computing skills and be able to work confidently with all Microsoft programs. You'll also need to have excellent communication skills and the ability to work to strict deadlines. We need someone who's organised and efficient to ensure the day-to-day workload is managed effectively. You'll also need to be flexible and creative, with the ability to transfer your skills from one area of expertise to another.

The most important things you'll bring to this role is your positive attitude, enthusiasm, integrity and ability to use your initiative.

Key activities and responsibilities

· Provide a welcoming and informative telephone and front of house service to all of our customers, across Cranstoun services.

· Manage your own workload efficiently.

· You'll need to be pro-active and have an eye for detail to ensure the service runs effectively at all times

· Assist and liaise with our facilities company and suppliers to ensure we provide and maintain a suitable working environment for our workers

· Ensure our workers have sufficient resources to carry out their duties

· Be part of an efficient admin team, providing a range of support services for our workers on a day to day basis

· Liaise with and provide admin support to Cranstoun's management team

· Ensure procedures are followed and suggest improvements so that our processes are effective and meet the needs of Cranstoun's clients and staff

· Provide effective administrative support for Cranstoun's referral and allocation processes

· To minute take at team and other meetings, when required.

· Ensure timely and effective reporting of incidents and reporting onto our incident report system

· Support and coach colleagues with admin and IT queries

· Work with internal and external support agencies to maintain the company databases; ensuring issues are resolved in a timely manner

· Produce and analyse statistical data from appropriate databases

Hours of work

This post is for a 35 hour week. You'll need to be able to adapt to meet the needs of the organisation.