86824 - Delivery Manager - Court Clerk Team

£35678

Ministry of Justice, Preston

Posted 2 weeks ago, 15 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: f2f63cd4602b45b5aac7bd5390ffde44

Support the Cluster Manager and Cluster Operations manager by being responsible for managing functions within the cluster., Deliver a consistent and customer focussed service

Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.

Provide direction and close support to local managers, setting local priorities which are consistent with the business plan

Lead Staff Forums as part of employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation

Ensure that team targets are met and resources are managed to deliver highly effective performance.

Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes.

Ensure that Governance, risk management registers and contingency plans are in place and updated annually/monthly.

Ensuring compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme).

Ensure that local training needs are identified, assessed and training is delivered.

Perform Responsible Officer duties. This may include any of the following activities:

Ensure any issues regarding level of service for Estates Facilities Management are escalated to MoJ Estates

Constructively manage complaints within set timescales, and ensure corrective action taken where necessary.

Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.

Working with managers and staff to develop team plans which form part of the overall business plan for the cluster.

Setting local priorities and objectives within the context of national/regional strategies and plans.

Identifying and implementing solutions to local problems, referring more complex problems to the Cluster Operations Manager

Maintain effective liaison with judiciary, user groups and representative organisations.

Thinking beyond own area of responsibility, considering wider policy and organisational implications of issues.

Provide operational leadership to managers and staff and role model engaging behaviours.

Provide coaching to support and develop staff, guiding them through a substantial and significant change.

Ensure you and your managers support the ongoing use of TIB's and SOP's and empower and develop staff to achieve the highest performance standards.

Ensure the application of MoJ HR policies and procedures.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity., Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people's lives to deliver justice. If this sounds like you, please apply.