1st & 2nd Line IT Technician

You will be primarily responsible for triaging incoming incidents, requests, changes and problems in the IT service management system, and troubleshooting incidents through to resolution; escalating where necessary in order to provide outstanding support and customer service to all B&FC stakeholders.

• Enhanced leave allowance of 38 days (full-time equivalent)


• Opportunity to purchase additional annual leave


• Competitive pension scheme:



• Teachers' Pension Scheme (TPS) - 23% employer contribution


• Local Government Pension Scheme (LGPS) - 17.9% employer contribution


Extensive professional development opportunities for all, with B&FC choosing to invest circa. £1.8m annually in colleague development and professional qualifications

Agile working opportunities

Enhanced Family friendly policies

Extensive wellbeing provision including, but not limited to:

• Access to funded Employee Assistance Programme (EAP) available 24/7, 365 days a year


• Occupational Health


• FREE Flu Vouchers for those not entitled through the NHS


• FREE eye tests


• Dedicated Wellbeing Hub available to all colleagues containing rich and varied content with resources relating to emotional, physical, financial and social wellbeing


• FREE healthy breakfast


• Sports facilities including fully equipped gym and discounted memberships


• Health and beauty salon


• Trim Trails on Campus (guided routes for walks)


Onsite food outlets and Starbucks at subsidised rates

FREE car parking

Car lease scheme

Cycle to work scheme

Onsite kids 'Sports Camp' 8am - 5pm during selected half-term breaks